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We provide a wide range of different support levels to both scale hardware and to our digital services.

We drive to be more as a partner to our customers. Our vision is to help scale up the customer business with modern innovative solutions.

Don’t hesitate to contact us.

We have divided our support into three different categories. Support is available at normal office hours 8 – 16 GMT +02:00.

  • mScales customer support
    • Customer support contact details can be found when logged into mScales and navigating to bottom left corner "Support".
    • If you are not the administrator of the mScales account, contact the main user of the customer company that owns the scales.
  • Equipment service desk*
  • Scale hardware monitoring and remote diagnostics*

* Equipment service desk, monitoring and remote diagnostics require compatible equipment.


Contact us